REGULATIONS FOR GUESTS

  1. It is mandatory the use of biodegradable products such as: repellants, sunblocks, shampoo, and soap.
  2. It is prohibited to have direct contact with the different animals that inhabit the jungle. If you see an animal which you may think is dangerous, just stay away from it. Almost no animal attacks if not threatened. In all cases look for a person in charge within Chaktunche to assist you.
  3. Parties and events are not permitted, except those previously arranged with Chaktunche, for which day(s) and rules are agreed upon.
  4. Children and minors have to be under adult supervision at all times. It is mandatory to sign a waiver freeing Chaktunche in case of accident or risk situation that may happen to minors.
  5. This is a smoke-free and prejudice-free place. Smoking is allowed only in designated areas. NEVER smoke on the trails or tracks in the jungle, due to a high risk of fire.
  6. It is VERY IMPORTANT never to bring food from other places, or to leave food unsupervised in the open. All organic trash is to be deposited in the designated deposits, since it may lure wild fauna into the cottages.
  7. Cleanliness at the cottages is paramount. If you require a daily cleaning service, please let us know. There is a daily cleaning fee of $17 USD.
  8. It is strictly forbidden to wander into the jungle. Only use clear paths and trails maintained by Chaktunche.
  9. There is a $2000 MXN charge in case you lose the keys to your cottage. This covers changing the lock to the cottage.
  10. No pets are allowed.
  11. Check-in time is 3:00 pm. Check-out is at noon. If a late check-out is desired, please let us know. Check-out can be extended to 1:00 pm. If longer, it will mean an extra charge and is subject to availability.
  12. No flammable substances nor candles are allowed inside the cottages.
  13. Pool and hot tubs.
  • The use of the pool and hot tubs is only allowed at given hours. Please ask at the Reception, since these vary according to season.
  • No diving in the pool.​
  • Please use appropriate clothing.
  • It is forbidden to use the pool while inebriated.
  • No glass containers allowed in the pool area.

PRIVATE EVENT REGULATIONS

It is important to point out that Chaktunche Rancho Ecolodge is a place of peace and harmony, and because of this, it is forbidden in all events:

  • Running or screaming.
  • The ingestion of beverages in a glass container outside the restaurant area.
  • Smoking in or near any cottage, palapa, or the rainforest, as well as using any flammable substance, due to the high risk of fire. Smoking is only permitted in select areas with ashtrays, putting away the butts in order to not generate waste.
  • Introducing alcoholic beverages or food of any kind.
  • Leaving food open or unsupervised outside the restaurant area. This is because local wild fauna can arrive within minutes and take over the food. These animals include several types of ants, but bigger animals can also be attracted.

RESERVATION CONDITIONS

If you accept the estimated budget, we require 75% of the cost in advance payment, and the total number of people invited, in order to guarantee the reservation on the day(s) planned, as well as the service at the place of the event.

Any cancellation within 15 days of the event will have a penalty of up to 75% of the estimated total.

The total number of people cannot be reduced; however, it can be augmented, once delivered the 75% advance payment, given that it is done with enough time to accommodate you. The reservation has to be paid in full seven days before the event, guaranteeing the service, cleaning, location(s), food and beverages agreed upon.

For events taking place in a period shorter than 15 days, advance payment must be made as soon as the budget is accepted, and it must be paid in full before starting the event.

The estimate budget will always include taxes. If a commercial invoice is required it must be requested, and billing data sent to us.

Sincerely,

The Board of Directors of Chaktunche Rancho Ecolodge.